Yoodo offers free 3GB data to users after service disruption

The 3GB data will be automatically credited into all active users’ accounts from 12.01am on Tuesday (March 23) and the allocation is valid until user’s next monthly renewal date. — 123rf.com

Yoodo is offering 3GB data for free to all active subscribers after its customers were affected by a service disruption.

“We understand that this incident has disrupted your daily lives, especially at a period when connectivity is essential. We are truly sorry, and as a sincere attempt to seek forgiveness, all active Yoodo customers as of 20 March 2021 will be compensated with free 3GB of data,” it said in a Twitter posting on March 20.

The 3GB data will be automatically credited into all subscribers’ accounts from 12.01am on Tuesday (March 23) and the allocation is valid until the user’s next monthly renewal date.

The company explained that users on unlimited data plans can utilise the 3GB allocation as high-speed data (unlimited plan speed options are either 3Mbps or 6Mbps) as well as hotspot.

On March 18, Yoodo said it detected a service disruption during a planned maintenance and upgrade works on its system and was able to rectify the issue on the same day.

Then on March 19, the company said it detected a secondary issue, claiming that only a small subset of customers were affected, and that it was also resolved on the same day.

Following the successful rectification, Yoodo said all services such as data, calls and SMS have been restored. Customers still facing issues are urged to contact the company via Live Chat which is available on its website.

Yoodo is a digital telco service provider which lets users customise a mobile plan based on how much Internet data, speed or voice call minutes they want. Popular plan combinations include Abam Jimat priced at RM25 per month for 20GB data and Kepochi for a total data allocation of 80GB priced at RM51 per month. Users can also opt for a plan with unlimited data starting at RM35 a month.