Apple’s iCloud locked user out of her own account for six months due to a surname code bug

An Apple user was reportedly locked out of her iCloud account for having the last name ‘True’. — Background photo created by creativeart -

Apple’s iCloud is reportedly found with a flaw that prevented an author from accessing her account as her surname was ‘True’. The author named Rachel True brought this up on Twitter a few days ago, complaining that she was not able to log in to her iCloud account. Based on her tweets, she was not able to access her account for six months for an issue that seems to be related to coding.

One of the tweets uploaded by ‘True’ showed a diagnostic screen stating “iCloud has stopped responding”, along with an option to send the diagnostic data to Apple. The details section of the window mentions “cannot set value ‘true’ to property lastName”. This indicates that Cloud is interpreting the last name of “true” as a boolean flag instead of a text string.

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