Local telcos’ services to continue during MCO


Telcos are assuring customers that services will continue to be provided during the movement control order (MCO), ensuring they stay connected. — AFP

Telcos are assuring that regular services, ranging from customer service hotlines to home fibre installations, will continue to be provided during the movement control order (MCO).

Telekom Malaysia Bhd (TM) stated in a press release that installations and service restorations at customers’ homes will continue, except for those in Enhanced MCO (EMCO) and Home Surveillance Order (HSO) zones.

Beyond observing the usual standard operating procedures (SOP) like temperature checks, physical distancing and wearing PPE, customers will also have to fill a Post Work Customer Declaration form.

The form is for customers to confirm adherence to SOP by TM installers or the technical team that attended to their service requests.

TMpoint outlets would remain open, as would the company’s digital channels, for limited transactions like new applications, payments, and complaints.

On its site, Maxis said its stores would continue to open, though some safety measures would be taken including limiting the number of customers on the premises, compulsory temperature checks and health declarations, while Maxis staff would practice SOP.

The telco also encouraged customers to go digital, using the Maxis app or its online store.

On its site, Celcom said services would continue operating, though orders from its online store may be subject to delays.

Meanwhile, a Digi spokesperson confirmed that Digi stores would continue to open, with earlier closing times to comply with MCO regulations: 8pm for stores in malls and 5.30pm for those in shop lots.

Its online stores, delivery options and installation services for home fibre would continue as usual.

Time’s website stated that service installation works would proceed as usual, subject to building management approvals and the authorities’ latest instructions.

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