MCMC gives TM final warning letter, says reviewing GCC to better protect users

In light of the situation, the regulatory body is reviewing the GCC to offer better protection to users and ensure that service providers are more careful when dealing with customers. — YAP CHEE HONG/The Star

PETALING JAYA: The Malaysian Communications and Multimedia Commission (MCMC) has issued a final warning letter to Telekom Malaysia, requiring it to comply with Section 1.2 of the Consumer General Code of Practice (GCC) which states a service provider must furnish adequate and accurate information in a simple language without hidden clauses.

Failure to comply with the instructions in the letter may result in action taken under Section 242 of the Communications and Multimedia Act 1988 which carries a fine of not more than RM100,000, a jail term of not more than two years, or both, if convicted.