Drivers can now check on Plus highway traffic conditions using a chatbot

Plus highways is testing a chatbot, Putri, which is designed to handle queries on traffic conditions and other common questions about its services. — FAIHAN GHANI/The Star.

Plus Malaysia Bhd is now using a chatbot to handle queries on traffic conditions and other FAQs.

The chatbot, Plus Texting Realtime Interface (Putri), was designed to handle over 70% of the 1,500 calls that the highway’s Traffic Monitoring Centre (TMC) receives daily.