Grab Malaysia to charge RM3 to RM5 cancellation fee, effective March 25


  • TECH
  • Tuesday, 19 Mar 2019

Grab is offering an exclusive GrabCar promotion available only in Klang Valley, Penang and Johor Bahru for the next four weekends.

Grab Malaysia will start charging a fee on passengers who cancel or who are late to their ride after a certain allowed amount of time starting from March 25. 

In an updated Passenger Cancellation Policy, Grab says passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. The exact amount depends on the type of vehicle or service that the passenger has ordered. 

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