You can now WhatsApp Malaysia Airlines to check your flight details

  • TECH
  • Tuesday, 04 Sep 2018

Malaysia Airlines Bhd (MAB) is now on WhatsApp, so customers can check their flight details in app.

Malaysia Airlines Bhd (MAB) is now on WhatsApp Business, allowing customers to check their flight status or booking confirmation through the chat app.

To access the service, users can either adding the account as a contact using this number (+603 8777 4570), click on the link provided to initiate a conversation on WhatsApp, or scan a QR code on the MH WhatsApp page

Once users are in a chat window, send “Hello” or any other message to opt-in to the service.

“Thank you for joining Malaysia Airlines WhatsApp channel. For your next booking on you will automatically receive your booking confirmation on WhatsApp,” replied the chatbot, when messaged.

Users will be prompted to type a set number of responses, including “Type 1 to check flight status”, “Type 2 to contact us”, “Type 3 to view T&Cs (terms and conditions)”, or “Type OPT-OUT if you do not wish to receive any message from us via WhatsApp”.

If users type anything else, they will be redirected to the set menu.

In its FAQ, MAB explains that the WhatsApp account is currently pre-configured with limited functions, as it does not have a live chat agent to handle inquiries. 

It also reminds users not to call or SMS the number, which is unreachable, and instead contact the call center (1300-88-3000) when within Malaysia) or (+603-7843-3000) when outside Malaysia.

The service is currently only available in English.

MAB said in a press statement that more services will be rolled out on the platform, including check-in, schedule and other operational notifications.

Subscribe now for a chance to win your dream holiday!

Monthly Plan


Annual Plan


Billed as RM148.00/year

1 month

Free Trial

For new subscribers only

Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!

Next In Tech News

Why Apple’s ‘spatial computer’ isn’t shaping up to be a bestseller
Easy steps to manage ewaste
SRG makes history as first M'sian team to win MSC MLBB 2024, takes home US$1mil
Art against ewaste: These artists hope to bridge the gap between art and activism
TSMC second-quarter profit seen jumping 30% on surging AI chip demand
Clickbaiting kids: YouTube's problem with shocking video thumbnails
The joke's on us: AI is now better than humans at writing comedy
Researchers use trackers to map the 'landscape' of sleep
Preview: ‘Gori: Cuddly Carnage’ has a Suda51 vibe with ‘Sunset Overdrive’ gameplay
OpenAI whistleblowers ask SEC to investigate alleged restrictive non-disclosure agreements

Others Also Read