Samsung Malaysia to replace Galaxy Note 7

  • TECH
  • Friday, 02 Sep 2016

An employee helps customers purchase a Samsung Electronics' Galaxy Note 7 new smartphone at its store in Seoul, South Korea, September 2, 2016. REUTERS/Kim Hong-Ji

Samsung Malaysia Electronics says it will replace Galaxy Note 7 smartphones over the coming weeks in response to reports of the Note 7 catching fire while being charged.

The Note 7 has yet to go on sale in Malaysia but 4,000 units were grabbed up via pre-order sales online and limited sales via telcos.

In a statement issued on Sept 2, the company says that its investigations has found that the fires were caused by a battery cell issue.

As of Sept 1 there have been 35 cases that have been reported globally and Samsung is conducting thorough checks with its suppliers to identify affected batteries in the market. So far there have been no reports made in Malaysia.

Samsung has stopped the sales of Galaxy Note 7 in 10 markets where it had already started selling the smartphones.

“We acknowledge the inconvenience this may cause but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We will work to ensure the replacement experience is as convenient and efficient as possible,” the statement read.

Customers can contact Samsung Malaysia Careline at 1-800-88-7799 for further enquiries.

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