Survey finds most Malaysians use damaged phones

  • TECH
  • Tuesday, 10 Nov 2015

Careless: 75% of Malaysian smartphone users surveyed have damaged their smartphones over 2.8 times in the past five years.


In a recent study titled The State of Our Smartphones involving 500 smartphone owners – conducted by device protector, OtterBox – one third of Malaysians are likely to have damaged their smartphone within three months of owning it.

The research reveals that 75% of Malaysian smartphone users have damaged their smartphones over 2.8 times in the past five years with the extent of damages ranging from minor scratches and scuffs to more serious devastations such as screen cracks and water damage. 

20% of Malaysian respondents also admitted to not having any form of protection for their phones – like encasing them in protective cases or applying screen protectors – when the damages occurred. 

68% of Malaysians are not bothered by cracked smartphone screens as long as the damage doesn’t affect the phone’s performance.

21% of Malaysians smartphone owners admit that their phones are ‘badly damaged’. 

24% of said high repair costs, at an average estimate price of RM500, are keeping them from fixing their phones.

Of the quarter of Malaysian smartphone users who did not damage their smartphones for the past five years, more than half of them (58%) are women.  

Despite recording a high percentage of users with damaged phones among countries in the Asia-Pacific region, a sizeable number of Malaysians actually intend to protect their phones.

56% of the survey’s Malaysian respondents claimed they would buy a protective case for their new smartphones and most respondents are willing to spend between US$10 (RM42) and US$60 (RM250) on a case which would make their phones resilient to drops and smashes.  

Malaysia smartphone danger zones  

As a nation of smartphone enthusiasts, it has become habitual for Malaysian users to constantly check their smartphones – be it at work, at home or while walking along the street.

Malaysians have damaged their phones at some point during these routine activities and 64% of the time was a simple slip from the users’ hands.

44% of users in Malaysia admitted to damaging their smartphones at work and another 29% said the unfortunate incidents occurred during a stroll down the street.

While 26% of smartphone owners broke their devices while commuting or taking public transport, damages have also occurred with 25% of the incidents happening while travelling or on a holiday.

The State of Our Smartphones survey was commissioned by OtterBox and was conducted independently by ABN Impact in August 2015 and is based on 500 Malaysian smartphone owners.

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 1
Cxense type: free
User access status: 0
Subscribe now to our Premium Plan for an ad-free and unlimited reading experience!

Next In Tech News

Opinion: Junk emails can be maddening, but ignoring them is the best option
Lies, racism and AI:�IT experts point to serious flaws in ChatGPT
Hackers who breached ION say ransom paid; company declines comment
Review: 'High on Life' has weapons talking in the voice of a cancelled celebrity
Self-proclaimed bitcoin inventor's $2.5 billion lawsuit can go to trial - London court
Twitter playing 'stupid game' to stall ex-workers' legal claims: lawyer
EU antitrust regulators pause Broadcom, VMware probe, await data
Twitter to share ad revenue with some content creators
Intel faces yet another EU antitrust fine despite court win last year
Ford's pain underscores uneven impact of two-year auto chip shortage

Others Also Read