PETALING JAYA: Telco Celcom Axiata Bhd has introduced a service that will help businesses answer phone calls when the staff are out of the office.
Called the Celcom Virtual PABX (private automatic branch exchange) system, it can reroute calls made to a fixed line to a mobile phone, so users will never miss a call.
The service also supports conference calls.
Adlan Ahmad Tajudin, Celcom’s chief corporate officer, said the service integrates a customer’s fixed line and mobile phone numbers, as well as requires a minimal startup cost.
“But with this new service, employees will no longer have to worry about giving out their mobile phone numbers if they are uncomfortable doing so. Any calls that come to the office’s fixed line can be rerouted to their cellphones,” he said.
The system also allows users to set which numbers will be visible to the recipient, such as when the staff make calls from their handphones. The businesses can ensure that only the fixed-line number is displayed.
Adlan said the Virtual PABX is easy to deploy so companies won’t have to go through a complex installation process, or have to buy expensive hardware.
Users will also be able to manage their accounts and track phone usage, using a personalised Internet or Java based switchboard. The switchboard will also show whether an employee is contactable or whether he or she is busy with another call.
Such visibility enables seamless call-routing according to an employee’s availability, said Celcom.
It charges from as low as RM200 to as high as RM2,000 for installation, depending on the number of users. The monthly usage charge starts from RM20. More details on the Celcom website.
According to Adlan, Celcom has selected five companies to try out the service.
“This is an opportunity for them to experience what a Virtual PABX can do, compared to a regular PABX,” he said. He declined to name the companies.
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