KUCHING: The Consumer Claims Tribunal is studying the possibility of allowing the short message service (SMS) and social networking site Facebook to be used for filing claims.
Its chairman Pretam Singh said the tribunal wanted consumers, especially the younger generation, who mostly own mobile phones, to be able to make claims on the spot against suppliers or service providers in a fast and cheap way.
”We hope to implement claims filing via SMS and Facebook as soon as possible,” he told reporters after briefing Deputy Domestic Trade, Co-operatives and Consumerism Minister Datuk Rohani Karim at the tribunal’s office here.
He added that the tribunal is currently in talks with the Malaysia Administrative Modernisation and Management Planning Unit (Mampu) on the technical details of implementing the system.
Currently, consumers have the option of filing claims at the tribunals’ offices nationwide or online through the e-Tribunal System, with 51,728 cases recorded from 2005 till June this year.
Meanwhile, Pretam said, the tribunal will also study procedures on allowing tourists to file claims. There were four cases filed last year by tourists, from India (two cases), China and Britain (one case each). — Bernama