MAS introduces iPad-equipped kiosks

KUALA LUMPUR: Malaysia Airlines is embarking on a six-month pilot project with the launch of the self-service iPad MHkiosk at its KL Sentral ticketing office here.

There are five kiosks, each with an Apple iPad, that gives customers another avenue to access the national carrier’s services.

The iPads come pre-installed with the MHmobile app which visitors can use to book and pay for tickets as well as check-in in just three easy steps.

All they have to do is select the itinerary, make payment using a credit card and receive confirmation via SMS and e-mail.

Apart from ticketing transactions, customers can also search for flight schedules, flight status, lost baggage, choose their preferred seat as well as information of special promotions.

To attract more users, the airline is also waiving the administrative fee to those who use the MHkiosk services. This means savings of RM30 for a local flight and RM60 for an international destination.

Malaysia Airlines managing director and CEO Tengku Datuk Azmil Zahruddin said that more and more people prefer to do their transactions at the KL Sentral ticketing office, which services about 900 customers a day.

“The kiosks offers yet another attractive and convenient ticketing option for our passengers,” he said.

The company expects 10% its KL Sentral ticketing office customers to use the MHkiosk for their transactions.


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