The Apple Vacations team grabbed two SOBA 2024 awards for delivering great value, continuous innovation and exceptional customer experience.
AS a leading travel management company, Apple Vacations is dedicated to fulfilling dreams, delivering happiness and enriching lives through travel.
Established in 1996, it has built a strong reputation in the travel industry, offering an exceptional level of service, quality-assured products and a seamless travel experience for its customers.
With a vast network of partners and suppliers globally, the company ensures that every journey is crafted with professionalism, reliability and excellence.
It is this dedication that has won it two awards in the Star Outstanding Business Awards (SOBA) 2024, a platinum in Best in Marketing and a gold in Best Brand, both in the RM25mil and above tier on Feb 26.
Commitment to quality travels
Apple Vacations maintains its vision of the preferred choice for travellers by continuously innovating and providing unparalleled travel experiences. It aims to shape the next generation of holiday travel and set new trends in the industry.
With its mission of making its brand as the foremost travel management company, it strives to deliver great value, continuous innovation and exceptional customer experience. It offers quality-assured travel products and services tailored to meet the diverse needs of its clients.
Its philosophy is to look beyond the horizon to anticipate change and to ensure it stays ahead of industry trends. Its passion drives it to create memorable and unique travel experiences while maintaining its commitment to excellence and customer satisfaction.
Business and revenue model
Apple Vacations specialises in comprehensive travel and holiday management. With over two decades of experience, it has developed a competitive edge in the industry through its deep understanding of travel dynamics and customer preferences.
Its revenue model is built on providing a diversified portfolio of travel services, which includes:
> customised holiday packages
> group and corporate travel solutions
> exclusive luxury tours
> adventure and cultural travel experiences
> ticketing and travel insurance services.
By maintaining strong partnerships with global suppliers and leveraging its industry expertise, it provides its customers with reliability, superior travel experiences and unwavering support.
Strengths and competitive advantages
Apple Vacations stands out in the industry for its core strengths:
> professionalism: the team consists of certified travel professionals who have undergone extensive customer service and quality assurance training, ensuring that it delivers the highest standards of service
> customer-centric service: its customers are its top priority. every query is attended to promptly and efficiently, ensuring complete satisfaction
> quality assurance: its tour products are recognised for their exclusivity, superior quality and exceptional value. The company continuously innovates its packages to offer unique and unforgettable travel experiences. It is dedicated to creating extraordinary journeys that go beyond expectations.
Its commitment to professionalism, customer satisfaction and excellence positions it as a trusted leader in the travel industry. Whether for leisure, business or adventure, it ensures every trip is seamless, memorable and tailored to perfection.
