(Back row) NSS IT chief business development officer Gavin Eng (sixth from left), chief finance officer Christine Lee (middle), chief executive officer and founder Kenny Tan (seventh from right), chief technology officer Martin Hung (sixth from right) with NSS IT staff, partners and friends celebrating their win at the Soba 2022 Gala Night on Nov 30 last year.

WITH Malaysians being regulars of daily commuting via public transportation, chances are you’ve probably already experienced NSS IT’s technological features, especially if you’ve ever taken a ride on a bus or embarked on interstate travel by train.

Inspiring the nation to reduce carbon emissions and road congestion by chartering more public transportation services, NSS IT — as one of the Star Outstanding Business Award (Soba) 2022 winners — is on an ongoing mission to propel the transport industry into a seamless and trouble-free experience.

As our user penetration of public transportation stands at 38.3% in 2023 which is also expected to hit an incremental number of 13.41 million users by 2027, these questions remain: How many Malaysians actually enjoy the end-to-end journey — from purchasing their ticket and navigating through the gates to alighting at their destination?

And how convenient and relevant do they find the entire journey in today’s digitally-savvy world?

This is where NSS IT pulls the brakes and changes what public transportation used to be by taking it to the forefront and fulfilling its potential with what it can be today.

To integrate public transportation into the daily lives of all commuters in various urban and rural districts across Malaysia, NSS IT founder Kenny Tan said: “We aim to continuously revolutionise the industry without compromising familiarity and convenience for our diverse community of all ages, locations and income brackets.

“We’ve won half the battle now with our solutions being widely accepted in many transportation hubs, but we won’t stop there,” he adds.

With its latest project set to launch this year in June, NSS IT is going full throttle in deploying a new open-payment AFC system for all KTMB’s Komuter services, which will add another feather in their cap in launching yet another first in the market.

The pioneering lines include:

> Komuter Utara Line Padang Besar to Padang Rengas

> Komuter KVDT Line Tanjung Malim to Pelabuhan Klang

> Komuter KVDT Line Batu Caves to Pulau Sebang/Tampin

NSS IT is a driver of cashless payments and adopts various payment methods such as QR tickets, KTMB NFC wallet payments, Touch n’ Go cards, other leading e-wallets, without forgetting the reliable debit and credit cards.

NSS IT was first founded in 2011 with a vision to revolutionise the public transport ecosystem and become a leading IT solution provider via digital transformation in Malaysia.

Best known as the original creators of the Centralized Ticketing System (CTS), Traffic Management System (TMS) and GPS-Based City Bus Ticketing System (MyBus) and KTMB Integrated Ticketing System (Kits), NSS IT’s technological advancements like its RFID detection, Facial Recognition (FR) as ticket and Open Payment Automated Fare Collection (AFC), continues to dominate headlines over the years in integrating technology and travel.

Today, NSS IT’s pioneering innovations have left their mark with over 60 million active ridership, 82 train stations, 58 komuter stations, 622 city buses across the nation, as well as six bus terminals in Klang Valley, Melaka, Johor, Terengganu and counting.

Internationally, NSS IT has branched out into the Philippines with their Paranaque Integrated Terminal Exchange (Pitex).

Not limiting themselves to just the transport industry, NSS IT has also been entrusted to manage ticketing systems for the events and tourism ticketing industry.

Stay in touch with NSS IT’s revolutionary journey on its official website at https://www.nssit.com.my/.

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