Helping SMEs digitalise their businesses

In line with their vision, Low (left) and chief operating officer Ernie Tan strive to provide effective digital solutions for SMEs.In line with their vision, Low (left) and chief operating officer Ernie Tan strive to provide effective digital solutions for SMEs.

DIGITALISING a business can be a daunting process for many small and medium-size enterprises (SMEs).

When it comes to information technology (IT), there are many jargons and terms that are completely foreign to many people.

Wilstech Sdn Bhd makes IT solutions more accessible to SMEs by breaking the digitalisation process down into smaller, more manageable steps.

The IT solutions that Wilstech provides are tailored and holistic. Being a start-up company, it is very aware of the business needs of SMEs.

Established in 2016, the Wilstech team has a combined experience of more than 35 years.

It provides a one-stop IT solution for its clients, offering a wide variety of services, such as ecommerce functionality, human resources, accounting and customer relationship management solutions, infrastructure and hardware services or software, as well as mobile app development.

In addition to its existing IT services, Wilstech strives to bring technology from overseas to add to its overall IT offerings.

It also partners with the Selangor state government in the Selangor SME Digitalisation Matching Grant as the official IT solutions provider, and together, will help 200 SMEs in digitalising their businesses.

Tailored service

Delivering comprehensive IT services is important for Wilstech. It goes beyond quoting and servicing what the clients request; but also advising clients on the most suitable solutions for their business.

“We don’t stop at a quotation for the client’s request for service. We also provide free consultation on the IT infrastructure necessary for the client’s business. Sometimes clients would propose IT solutions that may be excessive, Wilstech would advise the most cost-effective and efficient solutions for them,” says founder and chief executive officer Wilson Low.

“For most SMEs, money is one of the biggest considerations when deciding to digitalise their business. We prioritise bringing IT solutions that ensure a good return on investment, “ he says.

After implementing IT solutions for the client, Wilstech will monitor the client’s growth with the data that it has. It will suggest new or improved solutions when the current IT system is no longer suitable for the client.

 “It is our vision to assist all Malaysian businesses in moving towards digitalising their business,” says Low.“It is our vision to assist all Malaysian businesses in moving towards digitalising their business,” says Low.

“We don’t just provide a one-off service for our clients. It is very important that clients trust our services and stay with us throughout. We have many clients that have been with us since day one of their digitalisation journey,” says Low.

Additionally, Wilstech provides IT service with a human touch. IT languages can be difficult for many SME owners. With Low’s previous background in business development and operations before he started Wilstech, he can explain the proposed IT solutions in a way that is understandable to his clients.

The importance of digitalising businesses

After being in the IT industry for many years, Low finds that education about the importance of digitalising a business is much needed.

“Many SME owners have a misunderstanding about the digitalisation of businesses. Some think that it is a one-off process, such as setting up a website or a web store. This is a misconception, as digitalising a business takes time, and it is a step-by-step integration,” says Low.

“Others overly emphasise that every sen invested in digitalising a business must have a visible return. Due to this calculative nature, they tend to delay implementing IT systems in their business. They also worry that digitalising their business would replace their manpower.

“However, this is another mistaken mindset. Digitalising a business may not immediately show a visible profit or increase in business, and it will not take over existing manpower. Rather, it is for long-term planning, IT solutions are a supporting partner in businesses,” he says.

IT infrastructure will ease business operations, enabling businesses to maximise their resources and redirect them to other areas.

Additionally, the IT system can provide necessary data that gives beneficial insights, such as customer behaviour, which can improve businesses.

“Malaysia is advancing in the world of technology. However, we are still behind in our mindset. Many SMEs don’t see the value in digitalising their businesses yet. It is our vision to assist all Malaysian businesses in moving towards digitalising their business,” concludes Low.

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