WHEN it comes to the health of your family, it all starts from consuming clean water and breathing clean air at home. This need has never been more highlighted than during the recent pandemic. Now, even with the worst seemingly behind us, it is still important to protect the health of you and your family.
As our home is our sanctuary, the place in which we spend most of our time, it makes perfect sense to ensure our peace of mind by knowing our health is protected, while we are relaxing in the comfort of home.
A well-known name in Malaysian households, CUCKOO has served over 1.5 million Malaysians and over five million Malaysia household users to date.
Its water and air purifiers are held in high esteem due to their impeccable quality, reputation and most notably, impressive after-sales service in the form of CUCKOO’s signature Natural Care Service that ensures your air and water purifiers are kept in top condition at all times.
Under its Natural Care Service, CUCKOO provides periodic servicing for its purifiers carried out by a team of specially-trained professionals known as the CUCKOO+ Service Team. When it comes to service quality, CUCKOO understands the need to provide a consistently high level of service that meets and exceeds customer expectations.
Therefore, to understand customers’ needs and improve the quality of its service team, an independent survey through the market research firm IPSOS has been conducted this year to evaluate customer satisfaction towards CUCKOO services.
The survey results showed CUCKOO achieved an overwhelming 97% customer satisfaction score for its water purifier and air purifier’s overall Natural Care Service.
As the members of the CUCKOO+ Service Team also have their own families, they understand full well how important it is to have clean water and air for each of you.
To ensure Malaysians enjoy the best quality air and water possible at home, CUCKOO provides the level of service that its employees themselves would expect to be extended to their own families. This is in line with the service campaign’s tagline of “We Know, We Care”.
Dato’ Sri Siti Nurhaliza became a natural doctress for a day.
In conjunction with the recent launch of its service campaign on Oct 17, CUCKOO brand ambassador Dato’ Sri Siti Nurhaliza received a challenge card to experience and evaluate the service behind the scenes by being a CUCKOO Natural Doctress for a day.
She personally carried out two services for CUCKOO products which are ICON Water Purifier and CUCKOO B Model Cordless Air Purifier in two different customer homes, which strictly follow the standard operating procedures for each service.
Along the way, she asked questions to the accompanying CUCKOO Natural Doctress to further understand the life of being one. After her experience, an interview session was held, where Dato’ Sri Siti Nurhaliza shared her experience and evaluated the service.
One of the questions asked by Dato’ Sri Siti Nurhaliza is how the CUCKOO Natural Doctress retains her passion while working. To this, the CUCKOO Natural Doctress said, “We Know, We Care – most importantly, we understand how important it is to have a healthy life and home.”
Want to know more about the journey Dato’ Sri Siti Nurhaliza with the CUCKOO Natural Doctress? Watch the series here:
For those who are interested to join the CUCKOO+ Service Team, you may contact CUCKOO Customer Service at 1800-88-8181.
*Note: 97% of the CUCKOO’s customers are satisfied with the overall Natural Care Service provided by CUCKOO. (The mentioned services are referring to CUCKOO’s Water Purifier and Air Purifier.)
