Barrier-free tolls would be a huge leap forward

RECENT media reports that Malaysia may finally get the “multi-lane fast flow” (MLFF) barrier-free tolling system caught my attention. As a frequent highway user, I’m genuinely excited. Smoother journeys and less time stuck at toll plazas? Yes, please.

Most people expect the MLFF to use automatic number plate recognition (ANPR) technology. That can be a good thing. In many countries I’ve been to, ANPR helps law enforcement deal with speeding and toll evasion. It could be equally useful here, as long as it adheres to our privacy and data protection laws.

I also read that the government wants the respective concessionaires to choose their own technology partners, to roll out the MLFF without costing taxpayers anything. That seems fair. These companies know their highways best and should be responsible for upgrading them using their own infrastructure.

According to reports, as many as six parties are vying to provide the MLFF, including some big names reportedly backed by most major concessionaires and long-established brands.

What matters most is that the government ensures interoperability between systems, just as most toll plazas now accept a range of payment methods. Malaysia is moving towards inclusivity, and that should extend to technology as well.

Malaysians shouldn’t have to buy another device just to use the system. In today’s digital age, it makes more sense to have the MLFF operate through mobile apps, as most of us use smartphones for just about everything from shopping to hailing a ride home.

There is understandably great excitement about the MLFF, and the number of systems being developed is encouraging. How-ever, the public should be allowed to test them. This will help identify which systems perform well and which need improvement, especially for users who may need extra help adapting to new technology.

The MLFF will be a huge leap forward for Malaysia as we continue digitalising our economy and daily lives. Hopefully, the authorities will work closely with all stakeholders to let the public experience these systems and decide for themselves.

With the year-end holidays approaching, fast-tracking the MLFF rollout would be a timely gift for Malaysians, making their holiday journeys and visits to loved ones smoother and more enjoyable.

JASON SOONG

Petaling Jaya