Implement ombudsman system without delay

THE proposal to establish the office of an ombudsman to handle minor court cases and public complaints is most welcome. This is a timely and important step that will reduce court congestion, shorten resolution times and improve public service delivery.

The ombudsman system has already been well-established in many developed countries such as Australia, New Zealand, Sweden and the United Kingdom. These countries have proven that an independent complaints mechanism can effectively deliver justice and protect public interest.