WE refer to the TextUs message “Time to break the monopoly?” (The Star, Feb 18) in which the writer, Maniam, said “Puspakom inspection centres are always crowded and appointment times are never met.”
We are looking into the matter, but we seek his cooperation in providing us with more details such as vehicle number, date and the inspection centre(s) he was referring to.
He can call our Communications & Customer Service Department at 03-5101 7000 or email to customerservice@puspakom.com.my for further details or clarification.
Our commitment is to ensure inspections at Puspakom are completed within an hour if the vehicle arrives on the appointed time.
Our online reservation and payment system, MyPUSPAKOM, which was introduced in 2017, has proven to be effective in solving long queues. According to our latest statistics, 95% of our inspections were completed within an hour. The remaining 5% of inspections that were not completed were possibly due to late arrival, incomplete documentation or incorrect inspection details, leading to longer service time.
COMMUNICATIONS AND CUSTOMER SERVICE DEPARTMENT
PUSPAKOM Sdn Bhd
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