A SENIOR citizen went to pay her bill at a leading telco but prior to doing so, she was inundated with several online updates on her mobile that confused her. Another senior citizen cringed over new online forms she had to fill up at the airport. While I might be a baby boomer comfortable with all things online, 7% of Malaysia’s population is over 65 – that’s 3.5 million people.
And many of those millions are not IT savvy. They are being harshly forced into dealing with a world saturated in IT. And even if they are savvy, so many have stiff fingers and clouded vision.
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