Customer prefers old method of water billing

CORPORATIONS nowadays are going green and looking at ways to reduce the cost of doing business. Pengurusan Air Selangor seems to be going the opposite direction, however.

In the past, the water meter reader would come exactly 30 days after the last reading to read my meter, and the bill would be issued on the spot.

These days, the meter reader continues to come every 30 days to take a meter reading but does not issue a bill. It comes in the post a few days later.

What’s the reason for changing the system? The old way of issuing bills on the spot is simpler and uses only one slip of paper. With the current method, two A4-size pieces of paper, an envelope and postage are required.

Water resources management companies tend to be environmentally conscious and their work cultures often aim to conserve resources. But this seems to be not the case with Air Selangor.

After the meter reader has taken the reading, further resources in the form of staff would be required to print the bills, insert them into envelopes and then prepare them for posting. Sending the bills by post would also be costly.

The old system of billing involved only one step and used less paper and fewer resources.

Furthermore, did Air Selangor take into account their customers’ preferred choice for billing? I for one prefer to have a monthly bill so that it would be easy to remember the due date for payment.

Bills sent by post could also get lost, and I would then have to pay a penalty for not settling up on time.

I hope Air Selangor can revert to the old method of billing.

WONG SOO KAN

Petaling Jaya