Let down by insurance company

AFTER reading the letter “Utmost good faith principle fall on wayside” (The Star, May 5), I was compelled to write about my own experience with my former insurance company.

I signed up for a health policy with a monthly contribution of RM100 (the highest plan) in February 2008. The monthly contribution was deducted from my salary until I retired about seven years ago.

After I retired, I paid for the contribution with a personal cheque of RM1,200 (for 12 months) every year without fail.

In January this year, I received a call from the insurance company informing me that my plan had lapsed because I had not settled my contributions for one year. I was asked to pay RM1,200 to reinstate my policy, which I did. I received the official receipt the next day.

I was also required to fill up a health declaration form to which I attached my doctor’s letter about my diabetic condition as “utmost good faith”.

My diabetes is under control as I take oral medication daily, watch my food intake and walk up to 10km in the morning and evening every day.

To my surprise, the insurance company informed me that my plan had been downgraded from RM100 to RM30 due to my diabetic condition. I was diabetic when I first signed up for the plan, but at that time a health declaration was not requested.

The plan expires when I turn 65, which is in July this year. I have made numerous appeals to maintain my existing plan until July, which is just a few months away, but my pleas have fallen on deaf ears. Is this how an insurance company practises “humanising” as one of its core values?



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