Explanation sought for delay in issuing receipts

I REFER to the reports “Move will preserve police image” (The Star, Nov 27) and “Lee: Anti-corruption plan timely but must be set up successfully” (Nov 28). Malaysians welcome the efforts taken by the police force to improve their services, act without fear or favour and, most importantly, to serve them with integrity and transparency.

With this in mind, I would like to share my recent experience at a traffic police station. In September 2019, I had an unfortunate traffic accident involving a public bus. Both parties lodged police reports.