Still at snail’s pace 20 years later

  • Letters
  • Wednesday, 01 May 2019

I REFER to the various media reports on the Communications and Multimedia Ministry’s efforts to upgrade Internet speeds especially in rural areas, and the success of the mandatory standard access pricing (MSAP) system. This is definitely a laudable move by the ministry as the country moves towards 5G technology.

However, some residents in the city of Johor Baru are still on 2Mbps Internet broadband despite making numerous requests for their service provider to upgrade the speed. When I bought my house in the 90s, the developer told me that this part of the new township, Bandar Baru Permas Jaya, would be installed with high-speed optic fibre. When we moved into the house, our Internet speed was 2Mbps for about RM130 per month. It’s already more than 20 years and we are still getting the same Internet speed at the same charge.

When we enquired at the telco’s sales office, we were told that unless Telekom Malaysia (TM) upgrades to Unifi in our area, it would not upgrade either. When we enquired at TM, we were told that the service would be upgraded to Unifi if 80% of households in the area agreed to subscribe. There are about 900 households in this part of the township, of which about one-third are serviced by the same telco as me and the rest by TM.

The irony is that just across the drain in the commercial area of our housing estate, TM provides Unifi at 500Mbps if I’m not mistaken!I sincerely hope the Communications and Multimedia Ministry will step in to help us!


Johor Baru

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