Good service from the top

The National Registration Department at UTC Keramat is served by 1Serve counter at the entrance.

GOVERNMENT departments that handle thousands of clients a day, such as the National Registration Department, Road Transport Department and Immigration Department, have borne the brunt of much criticism from the public for poor services rendered. The queues are long while the service is relatively slow (although there have been improvements), forcing many unlucky customers to return in the afternoon or another day to complete their transaction.

There was a case recently of a customer who arrived at 8am but was not served even after waiting for four hours. When he inquired at noon, he was asked to come back at 2pm. Of course, he blew his top and was caught on video banging his hand on the table while screaming that he should not be made to wait for that many hours.