Step in the right direction for Mavcom

I REFER to the report “Mavcom seeks further protection for travellers” (The Star, March 7), which stated that airlines will be required to remit refunds due to their passengers within 30 days from the date of request and can no longer charge fees for rendering special assistance.

It also said that travellers are entitled to a full refund of the passenger service charge (PSC) if they do not proceed with their journey, and airlines would no longer be allowed to impose a processing fee.