I REFER to the report “Yong: English is key for M’sia to remain competitive” (The Star, March 6) on the role played by Tan Sri Yong Poh Kon as co-chairman of Pemudah together with the previous Chief Secretary to the Government Tan Sri Sidek Hassan, to improve the administrative machinery in delivering services to the public. The results of their work can be seen today in several government departments where renewal of passports, licences and permits are much more efficient, giving Malaysia a good name for ease in doing business.
Gone are the days when people had to start queuing at 5am at the Immigration Department or Road Transport Office to get the transactions done by lunch time so they could get back to work. And the civil servants today are more courteous and helpful.
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