We refer to the letter, “Websites to settle summonses not working” (The Star, May 4).
We would like to apologise to the public, especially Good Citizen of Petaling Jaya, for the inaccessibility to our website www.rilek. com.my to check or settle traffic summonses.
The website has been set up for over two years. To cater to increased demand, Konsortium Multimedia Swasta Sdn Bhd (KOMMS) has increased its incoming and outgoing band widths to serve the public better.
Failing to access any of the three e-services websites was due to a common problem, which could have been caused by Good Citizen’s Internet service provider.
Of late, there have been cases where broadband users have had no problems going online. However, these same users have also not been able to access certain websites, especially local ones.
Therefore, we would advise Good Citizen to check with his Internet service provider regarding this problem. If the problem still persists, please give our Helpdesk a call at 03-8996 0749 during office hours (Monday to Friday from 9am to 6pm). We would be glad to help.
SEAN PHAN Technical Manager KOMMS Sdn Bhd Kuala Lumpur