"FOR GREATER EFFICIENCY" of Kuala Lumpur writes:
I READ with sadness the letter, “A hassle to get MyKad replacement at NRD” by Awangku Yusli (The Star, Jan 18).
It is sad because for such a massive and important exercise in this electronic age, a MyKad applicant has to go through all the hassle of going to a National Registration Department office to get a queue number for the day, failing which he has to try again on another day.
Such a method is unnecessary and a waste of the applicant’s time, effort and money. It also provides a fertile ground for touts to appear and sell their queue numbers.
Is it not possible for the Government to print and distribute self-addressed and prepaid “application for appointment” forms to be made available at all post offices?
These forms can be designed to ask the applicant for details that need to be verified and the NRD branch where the applicant would like to have the MyKad issued.
The completed forms can then be sent to a central processing unit for further action.
After verification with the NRD data bank, the NRD branch concerned can then be notified electronically of the application, give the applicant an appointment date, and if necessary to notify the applicant to bring the necessary documents.
The advantages of using this form are:
·THERE is no necessity for anybody to be present very early in the morning at an NRD office just to get an appointment number and, like Awangku, if one were to be slightly late, be disappointed the first time around.
·THE form can have a detachable slip printed with a reference number and a “hotline” to contact if no reply has been received after some time. This slip should be post-marked by the post office where it is mailed.
·THE registration and verification of applications are not limited by the number of tickets issued for a day and are done by a pool of staff that can be enlarged to meet the volume of applications.
·THE applicant is not inconvenienced, and the counter staff need not bear the brunt of a frustrated public.
Incidentally, there appears to be a dearth of information on how to apply for a MyKad.
Should not the NRD go on an early publicity blitz in both print and electronic media to encourage the public to apply for their card early and not wait until the last minute?
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