Tencent Cloud says 'improper operations' led to data loss for client

Tencent Cloud announced a series of improvement measures in the statement, without offering the customer an immediate solution.

Improper operations at Tencent Cloud, a wholly-owned subsidiary of China internet giant Tencent Holdings, led to a metadata loss for one enterprise customer, which said the missing information was worth tens of millions of yuan.

After a technical analysis, Tencent Cloud said in a statement that “improper operations” caused the metadata damage, specifically instances where employees broke operational rules concerning data relocation. Tencent Cloud announced a series of improvement measures in the statement, without offering the customer an immediate solution.