PETALING JAYA: Online shoppers are advised to take precautions before making purchases, including checking seller ratings, reading customer reviews and keeping transactions within official shopping platforms to avoid falling victim to scams.
University student Jasmine Husin Ahmad, 22, from Ampang, said her experience has generally been convenient and trouble-free, as she makes it a point to read customer feedback.
“I also look at pictures uploaded by previous customers to make sure the product is genuine.”
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Jasmine added that buyers should keep evidence when dealing with damaged or defective items to support refund or replacement requests.
She said she would immediately take photographs or videos of the affected products before contacting the seller or the platform’s customer service.
“I always keep my payment receipts and order details as proof to support my complaint and ensure that I receive an appropriate refund or replacement.”
University student M. Pretesha, 24, from Setapak, said online shopping offers convenience and allows consumers to compare prices, read reviews and enjoy better deals.
She also stressed the importance of checking the seller’s ratings and customer feedback before making a purchase.
If a product received does not meet her expectations, she would contact the seller for a refund, replacement or compensation.
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Aqeelah Ayub, 28, who works in the information technology sector in Kuala Lumpur, advised consumers to keep all chats and payments within official shopping platforms rather than communicating through social media or making direct bank transfers.
“This would help buyers retain access to the platforms’ consumer protection and dispute resolution mechanisms.”
She added that complaints should be supported by clear and factual information, including details of the item ordered, the product received and the date of purchase.
Consumers should also state clearly whether they are seeking a full refund, replacement or partial refund, she added.
On social media, consumer Ida Ismail recounted receiving a phone message about a parcel containing an item she had never ordered.
She said the product, worth RM10, was apparently bought using the cash-on-delivery service.
“I had never purchased anything using this method, so I asked the courier service to return it.”
