PETALING JAYA: About 80% of the 189 bullying complaints received through the Education Ministry’s Aduan Buli portal for the first six months of the year have been resolved.
The Daily School Management Division (BPSH) said the remaining cases were still under investigation, as they were more complex.
The cases required the involvement of multiple parties and comprehensive enquiries to ensure fair, accurate and integrity-driven decisions.
According to complaint management statistics from the Aduan Buli portal, the ministry received 236 complaints in 2024, all of which were resolved, resulting in a 100% resolution rate.
“In 2025, complaints rose to 397, with the ministry again recording a 100% resolution rate within the prescribed procedures and timeframes,” the division said in a statement to The Star.
It said in cases not involving complex investigations, complaints were typically resolved within four to seven working days.
“However, cases requiring further investigation may take longer, depending on the outcome of a complete and thorough inquiry to ensure appropriate action is taken, while safeguarding the rights of all parties involved,” it said.
Without disclosing the number of reports submitted by each group, the division said parents and guardians accounted for the highest number of complaints lodged through the portal, followed by students and the public.
It said the trend reflected parents’ growing awareness of their children’s safety, welfare and well-being, as well as increasing confidence in the ministry’s official reporting channel.
“The increase in reports from parents and guardians also points to stronger collaboration between schools and the community in preventing and addressing bullying more effectively,” it said.
At the same time, students’ use of the portal indicated growing awareness of their right to seek protection and assistance when faced with bullying, the division added.
Launched in 2022, the Aduan Buli portal serves as the ministry’s primary platform for the public to obtain information and report bullying incidents in schools under its jurisdiction.
The portal offers multiple reporting channels, including an online portal, telephone, WhatsApp, email and messaging applications, allowing complaints to be submitted quickly and safely.
Complementing the portal’s efforts are 10,255 school liaison officers (PPS) stationed nationwide, covering 7,774 primary and 2,481 secondary schools.
The ministry said assigning a liaison officer to each school reflected the continued commitment to strengthen strategic cooperation to safeguard students’ safety, well-being and discipline.
“The presence of PPS also increases the confidence of the school community in seeking assistance whenever an incident occurs,” the division added.
It said while the portal functions as a channel for reporting and early detection, liaison officers supported prevention, intervention, monitoring and on-the-ground assistance at schools.
“This approach enables faster action, more effective coordination between the ministry, schools and the police, and enhances students’ sense of safety,” it said.
The division pledged to continue strengthening cooperation with the police, state education departments, district education offices, schools, parents and the wider community to ensure schools remained safe, conducive and free from bullying.
