JOHOR BARU: The first day of the implementation of the new QR code system for car users at the two land checkpoints with Singapore has received mixed reactions from users.
While some welcomed the move for faster immigration clearance, many did not know that they were required to download another application known as the National Integrated Immigration System (MyNIISe).
They were hoping to use their existing MyBorderPass QR code, which is presently used by Malaysians using the bus and motorcycle lanes.
For car driver Ismail Awang, 46, the introduction of a QR code system for vehicles is a positive development, as it enables faster clearance for up to 12 people. However, he believes the government should explore ways to broaden the application of the existing QR code.
“I have MyBorderPass, which I use whenever I travel to Singapore via bus or motorcycle.
“It is hassle-free. I was surprised when told that I need the new application if I want to use my car,” he said, adding that the government should try to stick to one application which is user-friendly.
He hopes that the MyBorderPass QR code will be integrated into the new MyNIISe system.
A Singaporean driver named Tan said she was satisfied with using a QR code to enter Malaysia.
“But I had a problem doing the registration in Singapore.
“Over the weekend, I registered in Johor Baru while attending a family gathering,” she said, adding that she was unsure whether the difficulties she faced registering in Singapore were due to server congestion or issues with her network provider.
She hopes that the new QR code will be expanded to those using the bus and motorcycle lanes.
Currently, more than 400,000 Malaysians use the MyBorderPass QR code for bus and motorcycle lanes at the two checkpoints.
This application was developed during a proof-of-concept period with facial recognition features and is only available to Malaysians.
The MyNIISe QR code, which is currently restricted to passenger cars, is accessible not only to Malaysians and Singaporeans, but also to foreign nationals.
Travellers from 63 countries may use the QR code to enter Malaysia, while citizens of 71 countries can use it for departure.
State works, transportation, infrastructure and communication committee chairman Mohamad Fazli Mohamad Salleh, who inspected the rollout at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine complex (BSI) in Johor Baru, said to date, about 50,000 people have downloaded the application.
He said for a start, at least 16 car lanes – eight for entry and eight for exit – have been fitted with the system at BSI.
He added that as for the Sultan Abu Bakar CIQ complex in the Second Link, a total of 12 car lanes (six each for entry and exit) have also started operations.
“So far, everything is running smoothly with people giving their thumbs up.
“However, there have been complaints about the system problems when people generate the QR code in Singapore,” he said, adding that the vendor was sending a team to check on the matter.
Mohamad Fazli said the endgame was to have a single QR clearance system for cars, buses and motorcycles.
Recently, the Home Ministry said the trial will continue in stages at five key international airports across the country, namely KL International Airport Terminal 1 and Terminal 2, Penang International Airport, Kuching International Airport and Kota Kinabalu International Airport.
“The exercise will run until Feb 28 next year.
“During the trial period, the current QR code system and MyBorderPass app will remain in use for entry and exit procedures.
“However, the public, including foreign visitors, are encouraged to download the new MyNIISe mobile app, which can be used at activated entry lanes.
“The app is available in the Apple App Store, Google Play Store and Huawei App Gallery,” the ministry said in a statement.
Valid travel documents or passports are still required for immigration clearance as stipulated under the Immigration Act.
“NIISe is a key reform initiative under the government’s agenda.
“Its implementation has been brought forward to September, from the original schedule of March 2026.
“Once the trial period ends, NIISe will replace the existing QR code system to enhance the efficiency of automatic security checks at the nation’s entry points,” it said.
