Minimising errors: A customer seen using a QR code to order food at a restaurant here. — THOMAS YONG/The Star
JOHOR BARU: While modern technology has improved productivity and eased operations, businesses here say it has done little to address the long-standing labour shortage issue.
Liza Othman, an operations manager of a restaurant, said that while technology offers many advantages, reducing the number of workers was not one of them.
