SEPANG: Complaints of misconduct involving Customs officers have declined by 38.46% following the implementation of Body Worn Cameras (BWC).
Customs Director-General Datuk Anis Rizana Mohd Zainudin stated that the cameras have been in use since August last year.
"From Aug 1, 2022, to July 31 last year, 13 cases of misconduct were recorded. However, from Aug 1 last year to July 31 this year, only eight cases were received," she said during the official launch of BWC usage by Customs officers.
The results demonstrate the effectiveness of BWCs.
"We acquired 60 BWC units on a rental basis for 36 months. Five locations were chosen for their initial deployment," she explained.
Anis Rizana mentioned that 12 units were placed with the Enforcement division, 24 units at KLIA Terminal 1 and 2, and 12 units each at Selangor and Johor Customs.
"The BWC usage is fully supervised by the Enforcement division, with data from each recording sent for recording and storage," she noted.
BWCs have positively impacted the department’s image.
"They are essential to protect officers on the frontlines from false accusations and slander, enhancing the integrity of those wearing them," Anis Rizana said.
"They act as a deterrent against wrongdoing and abuse of power among officers and those dealing with the department. The recordings can also serve as evidence if issues arise," she added.
Anis Rizana expressed hope that all department frontliners will eventually be equipped with BWCs.
The BWC model in use is the EC310 Smart 4K, featuring the latest technology and capable of recording 4K quality visuals. It stores large recordings and includes infrared night vision.
