BUTTERWORTH: The Road Transport Department (JPJ) will introduce new improvements starting this Monday, focusing primarily on services at its counters nationwide, to reduce congestion and waiting time.
JPJ director-general Datuk Aedy Fadly Ramli said this immediate step was taken following a suggestion by Chief Secretary to the Government Datuk Seri Shamsul Azri Abu Bakar after visiting the Galeria JPJ Branch in Putrajaya recently.
However, he noted that the improvements would be carried out in stages after discussions with state directors, as the implementation methods would vary for each state.
“Firstly, JPJ will provide facilitators whom we will call JPJ Assist. These officers will assist and guide customers in completing transactions that can be done online.
“Secondly, we will encourage customers to renew their Malaysian Driving Licence (LMM) and Motor Vehicle Licence (LKM) online through the MyJPJ app and the mySIKAP portal,” Aedy told a press conference after visiting the Penang JPJ yesterday, according to Bernama.
At the same time, Aedy said JPJ would improve the JPJeQ system to allow customers to obtain a queue number by scanning a QR code.
With this improvement, Aedy said customers would not need to wait long at the counter and could be anywhere while waiting for their queue number.
“They would receive a notification about their queue status directly on their smartphones 10 minutes before their number is called,” he said.
Aedy said JPJ would also amend the SOP for vehicle and driver licensing transactions involving physical documents or forms, replacing them with eforms.
“These can be completed in advance. This way, customers do not need to queue for a number or visit the counter,” he said.
