Much like a rainy day fund, it’s best to have help readily available with roadside assistance when you really need it.
Real-time roadside assistance to ease customer anxieties
HAVING a flat tyre is not only an annoyance, it can also be dangerous – especially when you’re waiting by the roadside for help.
It can become a difficult situation if you are not able to fix yourself, like a simple tyre change.
Perhaps you are not the type of person who keeps extra tools in the car boot in case of emergencies.
Worst still, if your engine starts putting out smoke and you have to wait for your dedicated technician to come and check on your car, further increasing the amount of time it takes to get you the help you need – not to mention the emotional distress you would be facing.
To ease the worries of road users everywhere, Etiqa launched the industry’s first Auto Assistance Location Tracker on June 24 this year to bring peace of mind to customers who need roadside assistance, as it is able to track the location of technicians or tow trucks in real-time.
This service is currently available via the Etiqa Smile mobile app, which also allows customers to report a vehicle incident, breakdown or accident and track the status of emergency (SOS) requests.
You can make a report on incidents ranging from having a flat battery, a punctured tyre and even if you are out of fuel.
To access this Auto Assistance solution, customers simply need to tap the Auto Assist Care button on Etiqa’s Smile app and proceed to describe the issue that you are experiencing with your vehicle to the Etiqa Auto Assist Care (EAAC) centre.
Customers can then pinpoint their current location and will be connected with an EAAC consultant who will send an SMS link to the customer.
By doing so, you will be able to track the tow truck or technician that has been assigned via a live map.
Etiqa General Insurance Bhd CEO Fukhairudin Mohd Yusof notes that accessibility is a key factor in the development of this real-time roadside assistance solution.
A joint statement between Etiqa General Takaful Bhd chief executive officer (CEO) Shahrul Azuan Mohamed and Etiqa General Insurance Bhd CEO Fukhairudin Mohd Yusof said, “We are pleased to offer the Auto Assist Tracking solution for our customers.
“We understand the nerves that people might feel when being confronted with a situation that requires roadside assistance.
“That is why we have come up with a fast and easy solution, whereby customers just have to tap on an app or scan a QR code to request for assistance.
“Then they can have peace of mind knowing exactly where the technicians or tow trucks are and when they may arrive.”
According to Etiqa General Takaful Bhd CEO Shahrul Azuan Mohamed, roadside services could be costly without a plan, especially if your car breaks down far from the nearest motor workshop.
The Auto Assistance Location Tracker is a solution available to all customers who have an Etiqa motor policy or certificate, as well as customers of other motor insurance or takaful providers for a fee, making sure all road users have an avenue to turn to should they need roadside assistance.
The idea behind the Auto Assistance Location Tracker stems from Etiqa’s commitment to be fast and easy to deal with for its customers.
Just as having this solution will ease customers’ anxieties about potential car issues on the road, Etiqa is constantly on the lookout to close any gaps in their service levels and product offerings for the benefit of Malaysians as a whole.
To that end, Etiqa tracks over 100 metrics regularly to see if turn around times can be improved and if complaints can be addressed quickly.
Some of the other innovative and game changing products introduced include the first mental illness coverage in Malaysia, Etiqa’s recent environmental, social and governance-linked investment products, online road tax renewal with insurance renewal and cashless overseas hospital admissions.
Etiqa will be launching more unique or first-in-the market products in the coming months.
Customers can contact the EAAC via Quick Response (QR) code, WhatsApp, Etiqa live chat at www.eti.qa/livechat or the Etiqa Careline at 1-800-88-6491 in order to get a similar service.
For more information on Etiqa’s Auto Assistance Solution, visit www.etiqa.com.my.
