DIGITALISATION INNOVATES PUBLIC SERVICE DELIVERY

Despite the call to adapt to the new normal and physical contact deemed as high risk, people still go to government premises for services. MAMPU’s mission is to implement digitisation initiatives and steer the public towards utilising the government’s online service delivery platform.

THE implementation of the movement control order (MCO) saw the importance of the digitalisation system in the government, mostly in continuing to provide services while ensuring the safety of the people during the pandemic.

What is MAMPU’s role in ensuring that all government services are moving towards digitalisation?

Digital government initiatives are ongoing efforts by the government even before the pandemic started.

Due to Covid-19, the government had to accelerate the digitalisation process to address the needs of the people during the pandemic.

However, we acknowledge that there are still many services that need to be digitalised.

As of July 31, 2021, there are 11,169 services in the federal, state and local authority agencies.

From that number, 6,369 services (57%) are end-to-end (E2E) online government services or fully digital services.

MAMPU believes there is still room for improvement in our public delivery system, particularly towards digitalisation.

With the increase in government digital services, the rakyat and the business community can acquire the desired services online, allowing them to sustain their daily businesses in the new normal, says Yusof.

With that in mind, we have developed the Public Sector Digitalisation Strategic Plan (PSDSP) 2021-2025. It is a blueprint for public sector digitalisation strategy.

The plan outlines the strategic direction of ICT implementation and public sector digitalisation over five years. It serves as an imperative guide and reference for public sector agencies towards formulating strategic recommendations of digitalisation in their respective agencies.