No respite for fraud victim as bank insists on payment for purchases she never made

IPOH: A customer service representative is at her wits' end after her e-commerce account was apparently hacked and her credit card used to buy more than RM18,000 worth of items.

Low Syuk Yee, 38, said she never received any one-time passwords from the issuing bank for the 25 transactions made within four hours on Aug 13 last year.