With the Covid-19 movement control order (MCO), consumers may have some questions on how their electricity bills are being calculated by Tenaga Nasional Bhd (TNB). Here are the most frequently asked questions:
When did TNB suspend its meter reading activities?
All meter reading activities were discontinued from the start of the MCO on March 18, as part of the MCO guidelines, in order to ensure the safety of its customers and employees.
How was my bill calculated during this period?.
During the meter reading suspension period, electricity bills were calculated based on the previous month’s bill (prior to the MCO) as an estimate.
When will TNB resume meter reading operations?
TNB’s on-ground meter reading activities have since resumed in stages from May 15, following a billing and calculation process that has been reviewed and approved by the Energy Commission.
What does this mean for my electricity bill?
Say your total electricity usage for three months is 1050 kWh. This amount will be divided into 350 kWH a month, which is equivalent to RM102.80 a month. The amount customers have already paid based on the estimate bill will be deducted from the current, actual amount.
Are there any payment options?
TNB is giving customers an option to make installment payments through its Easy Payment Plan, but you can rest assured that you will only be charged for what you use.
Still have questions? For more information, visit www.tnb.com.my, contact the TNB Careline at 1-300-88-5454 or email tnbcareline@tnb.com.my. Alternatively, visit your nearest Kedai Tenaga.
