Grab Malaysia dismisses claims it failed to refund drivers


  • Nation
  • Wednesday, 07 Aug 2019

PETALING JAYA: Grab Malaysia has denied claims that it failed to reimburse the additional 5% commission imposed on drivers who chose not to immediately opt to auto accept rides.

Countering claims made by Malaysia E-Hailing Drivers Association (MeHDA) that the drivers did not get the refund, Grab Malaysia said they had to refund the drivers in phases because it involved a large sum.

"As we are regulated by the government, it is crucial that we comply with the regulation requirements, while ensuring that we continue to maintain a balance in supply and demand on the platform.

"When the regulation (cap on commission) was first introduced last year, one of the first changes we made was to introduce the 20% commission to all driver-partners who chose to auto accept all their rides.

"For selected driver-partners, almost 20% of them chose to manually accept their rides. Therefore, a fee of 5% was introduced to safeguard and compensate other driver-partners each time a ride was ignored or cancelled.

"That was important to reduce unexpected situations and maintain the balance in supply and demand as we serve the daily commuting needs of everyone, " the statement read.

MehDA president, Daryl Chong had earlier issued a statement, claiming the drivers did not get the refund on Aug 5 as promised.

Grab said following the reimbursement exercise, all drivers were required to auto accept rides, as they were no longer allowed to manually accept rides.

"In the past weeks, we have made efforts to ensure fairness for all driver-partners, improve their driving experience and maintaining the supply-demand balance.

"To date, we have reimbursed the 5% fee to all driver-partners who had previously chose to manually accept jobs through the app post, " he said.

Grab Malaysia also explained that the 5% fee was imposed on those who had earlier opted to manually accept their rides because they need to safeguard and compensate others when rides were ignored or cancelled.

"That was important to reduce unexpected situations and maintain the balance in supply and demand, as we serve the daily commuting needs of everyone.

"We are committed to continue working closely with our driver-partners, so that many more can continue to earn an income via ride-hailing and keep the Grab experience for both drivers and partners as efficient, balanced and as high quality as possible, " it said.

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 1
Cxense type: free
User access status: 0
Subscribe now to our Premium Plan for an ad-free and unlimited reading experience!
   

Next In Nation

MACC open to falling under purview of Dewan Rakyat, says chief graft buster
Cops detain two local men, seize contraband liquor worth over RM200,000
Downpour disrupts state-level Chap Goh Meh celebration at Penang’s Esplanade
Foul-mouth MPs to be fined RM1,000 or suspended, says Dewan Rakyat Speaker
MCMC Blocked 6,381 online gambling websites
Sabah rights body supports move by SLS not to drop judicial review of 40% special grant
Johor floods: 506 people still unable to return home from relief centres
Fatwa on religious rituals offers good guidance, says Council of Churches Malaysia
No water-borne diseases reported on Pangkor Island, says Perak exco member
Melaka’s St Paul’s Church in state of neglect

Others Also Read