People at heart

  • Nation
  • Sunday, 28 Jul 2019

Healthcare hub: Subang Jaya Medical Centre is located amidst major highways and neighbourhoods – the centre in this thriving suburb in Selangor.

DUE to celebrate its 35th anniverآ­sary next year, Subang Jaya Medical Centre (SJMC) in Selangor has become a trusted household name for not only Subang Jaya residents, but also patients across Malaysia and in select foreign markets.

SJMC chief executive officer Trish Hogan asserts that the private multidisciplinary and tertiary care hospital will continue to expand and grow together with its patients.

“While SJMC is well established, we are not complacent. We conآ­tinue to develop both the services and infrastructure to meet the needs of our local and international community,” she says.

Nevertheless, she is quick to note that even if SJMC serves people from all over, it never loses sight of the local community. “We live local and work local,” she adds.

Located in a mature, suburban community, SJMC regularly treats older patients, but Hogan points out that the hospital has a thriving paediatric unit with specialists of many sub-specialties.

“Every day, we see children coming in for a myriad of reasons. We also have women who come in for gynaecology and obstetrician visits. Our midwives are highly experienced and it is great when we hear that they have brought our patients safely through emergencies,” she says.

She adds that SJMC, under Ramsay Sime Darby Healthcare Malaysia, houses an intensive care unit for premature babies and plans to open a new daycare centre to cater to surgical patients requiring more efficient service and a better patient experience.

All-round service

Hogan is proud that SJMC is an all-rounder in the industry of medical services.

“We have experts across all fields, including cardiology, orthopaedics, oncology, haematology, urology, ophthalmology, and ear, nose and throat, making SJMC a fully comprehensive hospital.

“This benefits us as well as patients, because cross referencing for diseases is made faster and treatment can thus be administered quickly,” she says.

Hogan believes: If you look after the people, everything else will look after itself.
Hogan believes: If you look after the people, everything else will look after itself.

As SJMC constantly strives to improve its service and facilities, the hospital’s resident medical experts do not rest, either. Because SJMC is serviced by doctors who are active in the research field and are key opinion leaders in their fields of expertise, most diseases are measured and evaluated when treatment is administered.

Other major support facilities at SJMC include a 24-hour emergency department; a highly advanced vascular and interventional radiology suite; a full complement of multidisciplinary and modern cancer care services; a health screening and vaccine centre; a digestive health with medical daycare unit; fully fledged diagnostic, imaging and laboratory technologies; and rehabilitative services.

Most of these facilities and services are on a par with the latest developments in medicine and technology. For example, the interventional radiology unit allows stroke patients to receive treatment immediately and facilitates an earlier patient discharge once the stroke symptoms are reversed.

Healthy growth

The list of services does not stop there. Hogan lists the new facilities and treatments SJMC has in the works to better serve its patients:

> Non-invasive prenatal testing to screen for common foetal chromosome anomalies.

> Next-generation sequencing for cancer diagnostics.

> Haemodialysis unit expansion from 18 to 44 chairs to meet local demand.

> Clinics-on-site expansion for orthopaedic and subspecialised paediatrics unit.

> Day surgery for better conآ­venience and reduced cost for the patient.

> Interventional oncology for cancer patients.

> Endocrinology for children.

SJMC is currently licensed at 443 beds, with plans to expand the hospital further to accommodate the increasing demand for medical treatment in Malaysia.

Facilities: Diagnostic imaging in 3D and 4D is available at SJMC.
Facilities: Diagnostic imaging in 3D and 4D is available at SJMC.

Hogan maintains that everything is about care, safety and meeting legislative requirements.

“We pride ourselves for being able to provide great care to patients. Having a nice room doesn’t matter if you are not cared for well. Therefore, we continue to update and improve the infrastructure, customer service and many other aspects.”

She attributes this attitude to the philosophy of Paul Ramsay, founder of Ramsay Health Care, who was known to say: “If you look after the people, everything else will look after itself.”

Hogan explains that care does not only apply to patients, but also the guests, staff and medical professionals.

Good is never enough

The population in Subang Jaya is no doubt expanding as people move in for work and education. While Hogan acknowledges that it can be a challenge to meet the demands of an ever-increasing population, she considers it a blessing to be able to see generations of patients in the same family benefit from SJMC’s services over the years.

Because of that, she is encouraged to continue and grow SJMC’s legacy both locally and internationally.

“We want SJMC to be as positive facing as can be, never be complacent, always improve our services and ensure patients receive the best care.”

SJMC’s goal is to remain among leaders and an educator to the community and other healthcare counterparts in improving Malaysia’s health services.

Nevertheless, Hogan believes that while it is the hospital’s responsibility to care for the sick, everybody is responsible for their own health, which includes taking care of their diets, maintaining good exercise regimens and regularly attending health screenings.

“Healthcare is expensive. Therefore, I think that it is everybody’s responsibility to make the country as healthy as it can be,” she concludes.

For more information, call 03-5639 1212 or go to

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