Water cuts a rude shock for consumers

  • Nation
  • Tuesday, 23 Jul 2019

Long haul: Taman Pandan Jaya flat residents collecting water from Syabas’ water tanker due to the disruption of water supply in Ampang.

PETALING JAYA: Klang Valley residents are up in arms over water cuts – planned or otherwise – along with constant threats of dry taps over the years.

Housewife Mazlin Shariff, 52, took steps to prepare for the scheduled water cut today, but did not expect that there would be an unplanned water cut a day earlier.

She was taken aback when supply dried up yesterday, affecting her area in Bandar Sri Permaisuri, Cheras and spoiling her plans.

“I do have stored water for use during the water cuts, but I did not expect supply to be shut a day earlier. This is a problem as I have to entertain a guest coming to my house,” she said.

Personal shopper Karen Lee, 36, who lives in Bukit Damansara, Kuala Lumpur, was livid when her water supply was restored for only a day before going off again.

“My water supply was affected by odour pollution and was cut on Friday but it came back again after that.

“On Sunday, I didn’t have a chance to store water because I was so busy the whole day.

“I got up on Monday morning and once again, there was not a drop from the taps.

“We were not prepared for this emergency. I have learned my lesson and will definitely start storing water even when there is normal supply,” said Lee.

She added that she could no longer trust Syarikat Bekalan Air Selangor Sdn Bhd (Syabas) because the water problem had persisted for years.

Mohd Taufiq Shah, 41, said the unscheduled water cut yesterday interrupted his daily activities as he could not take a shower before leaving for work.

“I am so frustrated because not only is this water cut inconvenient, but it keeps happening every year,” said the Seri Gombak resident, whose two schoolgoing children were also inconvenienced by the water cuts.

For financial adviser Sharell Eizwan, 32, his whole family had been experiencing supply interruptions since Sunday night.

Sharell, who resides in Padang Jawa, Shah Alam, said he was confronted with dry taps after using the toilet.

“I was in the restroom last night and when I wanted to wash my hands, I found that there was no water.

“That’s how I knew my house was affected by the water cuts,” he added.

The unscheduled water cuts on Sunday occurred following the detection of diesel in Sungai Sel­angor, affecting the operations of Sungai Selangor (SSP) Phases 1, 2 and 3, as well as the Rantau Panjang water treatment plants.

The Rantau Panjang plant was shut down at around 6pm on Sunday, followed by the three SSP plants between 8pm and 8.15pm.

However, the plants were operational again at 3.30am yesterday, with Syabas saying it would take a few days for supply to be fully restored in all areas.

The shutdown due to diesel pollution came just two days after odour pollution forced more than a million consumers to experience abrupt water cuts.

Syabas urged users to get the latest information via Air Selangor’s mobile application, its website at www.syabas.com.my, its Facebook page (Air Selangor) or Twitter account (@air_selangor).


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