PETALING JAYA: Samsung Malaysia is urging Galaxy Note 7 users to power down their devices and exchange them for new units under its replacement program as soon as possible.
In a statement on Sunday, Samsung said that although there had been only a small number of reported incidents, the company was taking great care to provide customers with necessary support.
It said that Note 7 users in Malaysia can start replacing their current device with a new unit under the program from Sept 29 onwards.
The company said that since Samsung Electronics issued a global recall of the product, it had been working hard to expedite product shipments to fulfil the exchange program and reduce any inconvenience for its customers.
"During the past week, we understand that there are concerns from our customers and we wish to emphasise the importance of exchanging the product," it said.
Samsung also said that it has identified the affected inventory and has stopped sales and shipments of those devices.
"We are also collaborating with national regulatory bodies," it said.
Customers are encouraged to contact the Samsung Malaysia customer careline at 1800-88- 7799 for further assistance.
The Note 7 has yet to officially go on sale in Malaysia but 4,000 units were grabbed up via pre-order online sales and limited sales via telcos.
Samsung Electronics issued a global recall of the Note 7 on Sept 2 after investigations into reports of the device catching fire while being charged identified that there was a problem with the battery cell.
"Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible," said Samsung's mobile communications business president DJ Koh.
The announcement on Sept 2 comes just over two weeks since the device's launch.
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