PETALING JAYA: Troubled airline RayaniAir has apologised for its inability to provide refunds to customers for their flight tickets.
In a statement on Facebook Tuesday, the airline said that this was due to investors pulling out following the revocation of its flying licences.
"Dear customers, we apologise that we are still unable to make refunds on flight tickets despite our best efforts. The withdrawal of our Air Service Licence (ASL) and ASP (air service permit) were made while we were finalising investments in this airline. With the withdrawal of these licences, no investor will cooperate with us," it said in a statement on Facebook on Tuesday.
"With the withdrawal of licences, the investors who had committed to supplying funds on June 30 to resolve the refund issue has withdrawn from their commitment," it said, adding that the company did not expect the withdrawal of investors.
However, the airlines said that it was working to ensure that the Department of Civil Aviation (DCA) and The Malaysian Aviation Commission (Mavcom) gives it a second chance to operate.
It added that if given a second chance, investors would acquire ownership of the company and introduce a new and better management team.
"We can not promise a date when this can be done, but what is certain is that we prioritise is our obligations to our customers. We hope that our customers will be patient with us and do not visit the (RayaniAir) office as it is currently closed and will be closed for the near future. We will make an official announcement as soon as we receive positive news," it said.