Thousands stranded after ticketing system crashes

Thousands of people patiently queuing up for express bus tickets to return home at the integrated terminal in Bandar Tasik Selatan, Kuala Lumpur, after spending Hari Raya in the city. The long queues were the result of a breakdown in the ticketing system from 10am to 4pm yesterday, with people waiting for more than two hours for their tickets.

PETALING JAYA: Thousands of homebound passengers were left stranded at the Terminal Bersepadu Selatan (TBS) in Bandar Tasik Selatan when its ticketing system broke down.

Sin Chew Daily reported that there long were queues at the terminal’s 18 ticketing counters for buses.

Of those queuing up, more than 90% were foreign workers returning to work after spending the Hari Raya holidays in Kuala Lumpur.

Some passengers had even queued up for more than two hours without getting their bus tickets.

TBS customer service representative Nurul Aisyah Abdullah said they were unsure on what had caused the ticketing system breakdown yesterday.

“The problem started at about 10am and was resolved around 4pm,” she said, adding that none of the counters were closed during the glitch.

“The system kept breaking down but we managed to carry on with the service. It took longer than usual, which led to the longer queues,” she said.

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