At risk: Tasks involving little subjective judgment are highly exposed or affected by AI use. — MUHAMAD SHAHRIL ROSLI/The Star
MARIE Abdullah, 39, was laid off as a clerk more than a year ago. The company was undergoing a retrenchment exercise, and the mother of one did not survive the redundancy chopping block.
Not all of the clerks were removed, however. Some remained because they had mastered artificial intelligence (AI) in their work – from drafting letters and proofreading documents, and even analysing presentations for meetings – making themselves essential to the company.
