Hospital Raja Permaisuri Bainun in Ipoh is taking steps to improve its healthcare delivery system, says Perak Health Department.
The department said this in response to StarMetro’s Nov 6 article titled “Ipoh hospital emergency ward facing severe delays”, which cited congestion, long wait times, chaotic conditions and a lack of seating among visitors’ concerns.
“An assessment found the high number of patient visits and time taken to secure ward placements contributed to congestion,” said the department.
“Patient assessments and treatment are carried out through a triage process, with priority given to critically ill and high-risk patients.
“The hospital has strengthened coordination between its emergency and trauma department, clinical teams and wards to speed up assessments, treatment decisions and ward admissions.”
The department also said that the need for additional beds, treatment areas and infrastructure would be assessed together with Health Ministry.
“The hospital’s bed management unit coordinates bed availability through the lean bed tracker application, supported by daily monitoring of patients awaiting ward placement and the activation of a bed crisis protocol when necessary.
“The state health department and hospital are committed to ensuring that patient safety, continuity of care and access to services, according to clinical priorities, remain a priority,” it said.
