Subang Jaya City Council (MBSJ) received over 29,000 complaints across all its platforms as of November.
Deputy mayor Zulkurnain Che Ali (pic) said on average this year, the city council received about 2,000 complaints monthly including general inquiries from residents.
“The 24 WhatsApp channels, set up to allow the public to direct complaints to the respective MBSJ departments, received approximately 500 reports monthly,” he said.
Other platforms for complaints include on the MBSJ website via the Public Complaints Management System (Sispaa), over the counter at MBSJ or via telephone at 03-8024 7700 and also via the Housing and Local Government Complaints Management System (i-Tegur).
Zulkurnain acknowledged that MBSJ was among the highest in the country in terms of the number of complaints sent to local councils, excluding Kuala Lumpur City Hall (DBKL).
“In Selangor, we may even be the highest,” he said.
Despite the number, he said the city council promptly addressed all submissions.
“When residents file complaints, we respond and resolve them.
“Our coordination with residents’ associations and the local assemblyman is effective.”
However, he admitted that some issues took longer to address due to the high costs involved, citing examples such as constructing large drains.
“Faulty lights and landscaping are the most frequently reported issues,” he said.
“Many trees in the city have matured, requiring big budgets for pruning or removal.
“We handle each case on a priority basis.
“With the ongoing monsoon season, we are focusing on trimming trees in high-risk areas.
“So far, we have been managing these complaints effectively.”
Zulkurnain stressed the city council’s commitment to transparency and responsibility.
“We cannot hide these complaints from the residents. It is their right to live in a safe and well-maintained environment.
“They trust us and we must deliver,” he said after a prize-giving ceremony for an event organised by the city council.
MBSJ School Recycling Competition 2024 involved 23 schools, with a total of 46,372kg of recyclable materials collected from January to October.
Zulkurnain said there were only nine participating schools last year with a total collection of 18,270kg of recyclable materials.
“This increase is a positive sign for us to sustain the environment, starting from schools.
“By continuing this programme, we can instil knowledge in students about environmental care.
“Hopefully, we will be able to nurture a better generation in the future,” he said.
