Be courteous to customers, eatery operators advised

Eatery operators are urged to ensure cleanliness of their premises to prevent negative feedback on social media.

RESTAURANT workers and hawkers have to be more courteous when attending to customers, says the Perak Tourism Association.

Its president Datuk Mohammad Odzman Abdul Kadir said all eateries in the state, especially in Ipoh which is famous for its street food, had to take the next step to enhance services.

“Often waiters serve the food and leave.

“Perhaps, they should learn to be courteous. In some restaurants wait staff tell customers to enjoy their meal,” he said, adding that they could also ask customers for feedback on their meal.

“From a tourism standpoint, this is added value and people will feel appreciated and may come back again.”

He said Perak should attempt to be a model state for others to emulate.

Mohammad Odzman: Eatery operators have to take the next step to enhance services.Mohammad Odzman: Eatery operators have to take the next step to enhance services.

“There can be a collaboration between the numerous hawkers, restaurant associations, state and tourism association or industry players.

“We can boast about how nice or good Ipoh food is, but we can do more by being courteous to diners.

“We should organise contests and highlight eateries that are courteous to customers. It is not hard, it just takes practise.”

Mohammad Odzman also urged eateries especially hawkers to make it a priority to keep their premises clean.

“By doing so, they do not have to worry about negative news on their business circulating on social media,” he said, adding that he has received many complaints about the cleanliness level of eateries in Perak.

He said food operators needed continuous education on the importance of keeping their premises clean.

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